Our registered office is at 29 Lesbury Close, Chester-le-Street, County Durham, DH2 3SS and we are a company registered in England and Wales under company number 09998141. We are registered on the Information Commissioner’s Office Register; registration number ZA299193, and act as the data controller when processing your data.
Our designated Data Protection Officer/Appointed Person is Christopher Lamb, who can be contacted at Chris Lamb Will Writing Ltd, 29 Lesbury Close, Chester-le-Street, County Durham, DH2 3SS or email@example.com
In the E.U. General Data Protection Regulation (GDPR), Personal Information is defined as “…any information relating to an identified or identifiable natural person ("data subject"); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person.”
Chris Lamb Will Writing Ltd processes your personal information to meet our legal and contractual obligations, and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
Date of Birth
Home Telephone Number
Mobile Telephone Number
Information relating to your mental capacity.
Information acquired on instruction in order for us to provide our products or services which may include the following; Last Will & Testament, Estate Planning, Inheritance Tax Planning, Lasting Power of Attorney, Trusts, Severance of Tenancy, Pre-Paid Funeral Plans, Safe Document Storage, Probate and Land Registry Searches.
We may collect Personal Information about you from a number of sources, including the following:
From you when you contact us with an enquiry or in response to a communication from us.
From you when you agree to a service or product from us.
From you when we take your instruction for a service or product from us.
From H.M. Land Registry Online Portal, Companies House, Linked In and other web platforms.
Processing data constitutes as collecting, storing and using. We will process this data in accordance with the GDPR. Chris Lamb Will Writing Ltd will do our utmost to keep your information accurate and up to date and not keep it longer than is necessary. We may issue occasional reminders to all customers to keep their contact details up to date and will update them accordingly. Please be advised that there is information that we are required to keep in accordance with the law, such as information needed for tax and audit purposes. Personal data may be held for longer than these periods, however this will depend on the individual needs of the company.
Chris Lamb Will Writing Ltd takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below, one or more of these may apply:
We collect and store your personal data as part of fulfilling a contractual obligation for you as our client.
We collect and store your personal data as part of a legal obligation and duty of care to you as our client. This may include any potential future legal defence claims.
We collect and store your personal data as part of our legal obligation for business accounting and tax purposes.
We may occasionally send you marketing information where we have assessed that it is beneficial to you as a client and in our interests. Such information will be non-intrusive and is processed on the grounds of a legitimate interest.
In order for us to do any of the above, we must collect and store your data firstly for correspondence purposes. We will ensure that the information collected will only be used for its intended purpose and does not constitute an invasion of your privacy. We may wish to contact you for additional marketing purposes, however if any additional marketing involves the use of e-mail and does not fall within the remit of a legitimate interest, then we would be required to contact you for additional consent for that purpose, if not already given. We will only ever contact you when necessary, or when you have requested that we do so. We do not mean at any point to be intrusive or ask for unnecessary information.
We may need to pass your details onto third parties who are either contracted to, or part of the Chris Lamb Will Writing Ltd group of companies. Any third parties who we do pass your details onto are obliged to store your details securely and only process them if responding to a contractual or legal obligation on our behalf. When the time comes that they no longer require your personal data, they will dispose of this accordingly and in line with our company policy. If we wish to pass your personal data to a third party, we will only do so with your explicit consent, unless we are legally obliged to do so otherwise.
Stokoe Rodger LLP; We use Stokoe Rodger as our accountant. For more information about Stokoe Rodger LLP, please visit: https://www.stokoerodger.co.uk
We will do our best to ensure that the information we hold is as secure as possible to minimise the risk of unauthorised access or disclosure. Chris Lamb Will Writing Ltd takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including; SSL, encryptions, restricted access, IT authentication, firewalls, anti-virus/malware etc.
If you want to see what personal data we hold on you and how it is processed, you may contact us to request this. This is known as a Data Subject Access Request (DSAR) and you must request this in writing (either by post or email), providing the necessary identification before any information is released. If Chris Lamb Will Writing Ltd do store any of your personal data, you may request information on the following:
What personal data we hold about you.
Identity and the contact details of the person or organisation that has determined how and why to process your data.
Contact details of the GDPR owner, where applicable.
The purpose of the processing as well as the legal basis for processing.
If the processing is based on the legitimate interests of Chris Lamb Will Writing Ltd or a third party, information about those interests.
The categories of personal data collected, stored and processed.
Recipient(s) or categories of recipients that the data is/will be disclosed to.
If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
How long the data will be stored.
Details of your rights to correct, erase, restrict or object to such processing.
Information about your right to withdraw consent at any time.
How to lodge a complaint with the supervisory authority.
Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
If we did not collect the data directly from you, information about the source.
Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified. You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use. If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Chris Lamb Will Writing Ltd will accept the following forms of ID when information on your personal data is requested:
Passport or Photo Driving Licence; and
Utility Bill (from the last three months)
Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Chris Lamb Will Writing Ltd does not store any personal data outside the EU. However, Chris Lamb Will Writing Ltd may transfer limited personal data to clients who are outside of the EU for the below purposes:
To enable the fulfilment of contractual obligation for a specific client and will only involve the personal data of clients whose details have been provided to Chris Lamb Will Writing Ltd by the specific client.
Where we transfer personal information for the above reasons, we utilise the below safeguarding measures and mechanisms to ensure that your personal data is always safe and secure:
Either encrypted email or secure file transfer systems as agreed with the client.
You are not obligated to provide your personal information to Chris Lamb Will Writing Ltd however, as this information is required for us to provide you with our services or respond to your enquiries, we will not be able to offer some or all our services without it.
Chris Lamb Will Writing Ltd only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.
Chris Lamb Will Writing Ltd
Data Protection Officer: Christopher Lamb
29 Lesbury Close, Chester-le-Street, County Durham, DH2 3SS
Telephone: 0191 388 1030
Email: info@chrislambwills .com
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Fax: 01625 524 510
Website Complaint Submission: https://ico.org.uk/concerns/handling
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